Returns & Exchanges

Returns: We do not offer refunds, but we do offer exchanges in case of damaged items. To request an exchange, please contact us within 7 days of receiving your order. Please note, return shipping costs would need to be covered by the customer.

Due to hygiene reasons, earrings cannot be returned or exchanged. Custom orders and sale items are also final sale.

Cancellations are possible within 24 hours of ordering if your item has not yet been processed.

To start an exchange or cancellation, email cherandgracedesigns@gmail.com.

 

Warranty: All Cher & Grace pieces come with a 1-year warranty from the date of purchase, covering any manufacturing defects. This warranty does not cover wear and tear or damages caused by inappropriate use or care.

To claim your warranty, email us with your proof of purchase. Please note, this warranty only applies to items purchased directly from Cher & Grace and does not cover items bought from other retail partners.